Discussions

I am facing a problem that I urgently need to resolve.

I have the pixel and Google Analytics installed in my phorest account, but when checking the purchase events within Meta Ads, these events are duplicated numerous times.

Example: actual sales are 50 and the target shows 900.

I contacted you via email but they told me they were unable to provide support for this. But I understand that sending this information to Meta is your responsibility, as you do not leave the source code for us to access, do you agree?

In this case, I don't know how you send this data, I don't know how you installed the pixel, you may be considering the "Purchase" event where it shouldn't be, for example: a purchase event activated both in the "Page View" of the thank you page and via an additional script.

There could be infinite possibilities, but I need your help to understand how you send this data to Meta.

Can you help me please?